Contact us

Do you have questions, feedback, or need further information?

Is your question not answered on one of our information pages, or is something still unclear? Send us an email to support@deeryline.com. Please include your name, phone number, and city of residence. If you would like to contact our customer service (after-sales service), please attach photos of the product in question.

Customer Service Hours:

Monday to Friday: 9:00 AM to 5:00 PM

Saturday: 10:00 AM to 6:00 PM

Sunday: Closed
Frequently Asked Questions (FAQ):

Q: How long will it take to receive my package?

A: Please note that it takes us an average of 3 to 7 days to process and prepare your order for shipment. Rest assured, we are doing everything we can to deliver your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time—depending on your country or region—is between 14 and 30 days. Please allow for potential holidays, which may affect delivery times.

Q: What is the company's return policy?

A: After we receive your return and verify the condition of the item, we will process your return or exchange. Please allow at least 14 days from the date we receive your return or exchange for processing.

Q: How can I contact you regarding my order?

A: You can contact us either by email at support@deeryline.com or by using the contact form found on this page.