Frequently Asked Questions
GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Can I change my order?
We can only change orders that have not yet been processed for delivery. Once your order has the status "preparing for delivery", "delivery" or "delivered", we cannot accept any changes to your order.
PAYMENT
What payment methods do you accept?
We accept the following two main payment methods:
● PayPal
deeryline primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express and Discover.
● Secure Credit Card Payment
We can also accept credit card payments with Visa, Mastercard, American Express and Discover.
What currency will I be charged in?
All of our transactions are based on USD. If your credit or debit card uses a different currency, your bank will apply the corresponding exchange rate for the currency you choose depending on the website you are on.
Do you offer 3 or 4 installments? We accept 3 installments. SHIPPING
Where do you ship? We ship worldwide, including Asia, North and Central America, Europe, and Oceania, and accept PayPal and credit card payments.
How long does it take to ship my order?
Once you place your order, it usually takes 3 to 7 days to process.
Delivery time depends on the shipping method you have chosen.
How can I track my package?
Once you place your order, we will send you a confirmation email to track the status of your order.
What happens if I am not at home?
If you are not at home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date depending on the country and shipping method you choose.
You may also need to go to your local post office to pick up your package if it cannot be delivered to you.
RETURNS
Do you accept returns?
We accept returns under the following conditions:
- The item must have been sold in our online store
- The item must not have been used in any way
- The return or exchange request must be made within 14 days of delivery
To request a return, please contact our customer service.
Can I exchange an item?
We accept exchanges and they follow the same terms and conditions as returns
To request an exchange, please mention that you want your item to be exchanged for another item when you prepare your return with our support.
Are returns free of charge?
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in the original packaging and enclose your proof of purchase.
Your return delivery is free of charge in some cases. If you are returning an item and the reason for the return is not a result of an error on deeryline.com, the cost of return shipping will be deducted from your refund.
How long does it take to process a return?
Returns are confirmed within 14 days of the package being received at our warehouse. Once your return has been approved, the refund, exchange or credit will be issued within 14 days of our service approving your return.
If you still have any questions or concerns, please feel free to contact us at our support center.